Contact Us
Our support team is available around the clock — via live chat, email, or our comprehensive help centre.
Live Chat
Instant help 24/7. Average response time: under 60 seconds. Click the chat icon in the bottom-right corner.
Write to us at [email protected]. We respond within 3 hours.
Help Centre
FAQs about deposits, withdrawals, bonuses and account settings — answers available instantly.
Frequently Asked Questions
How do I make a deposit?
Log in and click "Deposit". Choose your preferred method (PayPal, Visa Debit, Mastercard, Skrill, Neteller, Apple Pay, Google Pay or Paysafecard), enter the amount and confirm. Deposits are typically credited instantly. Minimum deposit is £10.
How long do withdrawals take?
PayPal and e-wallet withdrawals are processed within 24 hours. Bank transfers may take 2–5 business days. Your first withdrawal requires identity verification (KYC) which may add up to 48 hours.
How do I activate my welcome bonus?
The welcome bonus of 100% up to £500 + 170 free spins is automatically credited on your first deposit of £10 or more. Free spins are credited in batches of 34 per day over 5 days. Wagering is 35x (bonus + deposit).
Can I temporarily close my account?
Yes. In "Responsible Gambling" settings you can set deposit limits, activate a cooling-off period (24 hours to 6 weeks), or self-exclude permanently via GamStop.
What documents are needed for verification?
A valid photo ID (passport or driving licence), proof of address (utility bill or bank statement, no older than 3 months), and if applicable, proof of your payment method. Upload via your account dashboard.
Availability
Our customer support team operates 24/7. Support is available in English. Complex enquiries are escalated to specialists who respond within 24 hours.
Complaints
Submit a formal complaint to [email protected]. We acknowledge receipt within 24 hours and aim to resolve within 8 weeks. If unsatisfied, refer to an independent ADR provider. Details available from the UK Gambling Commission website.