Telefónica / Movistar – cancellation

How to cancel Telefónica / Movistar landline

Note: May not be up to date information

Many people in Spain have good service from Movistar, the new brand name for Telefónica, but many others do not. They have a habit of making special offers on calls and Internet, but then forget those offers when sending out the bills.

If you wish to cancel the Telefónica service these are the ways to do so:
(Translated from a Telefónica bill)
You can cancel by the following methods:

  • By telephone, calling 1004. In this case keep a note of the reference number of your cancellation which you will be given.
  • By FAX, sending a letter to the FAX number 902 104 132, indicating your personal data, (name, NIE etc.) and telephone number.
  • By ordinary mail, sent to “Apartado de correos 1000, 08080 Barcelona”

They say that once your request has been received the disconnection will be done after 2 working days.
I strongly recommend that any direct debit authorisation is cancelled at your bank before asking for the service to be disconnected. Any bill sent can then be paid if correct, or disputed, if incorrect.

Page reviewed 6th Jan 2020, (may be out of date)

2 thoughts on “Telefónica / Movistar – cancellation”

  1. I called telefónica and informed them that I was cancelling the phone line and the direct debit as I was returning to the UK. I was instructed to write to them with all the relevant details, I did so and with recorded delivery, I have tracked the letter and they received it on 7th September but I still got a letter from my Spanish bank stating that they had sent another direct debit on the 14th. I left Spain in early August and closed all bank accounts before I left. I have sent numerous emails to them but they just reply that they have received my communication. I worry that they will keep ignoring me and then one day I will receive a letter from a debt agency. Is so annoying.

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