How to cancel Telefónica / Movistar landline
Many people in Spain have good service from Movistar, the new brand name for Telefónica, but many others do not. They have a habit of making special offers on calls and Internet, but then forget those offers when sending out the bills.
If you wish to cancel the Telefónica service there is only one way to do so:
See Telefónica website: click here
You can only cancel by the following method:
- By telephone, calling 1004. In this case keep a note of the reference number of your cancellation which you will be given.
- indicating your personal data, (name, NIE etc.) and telephone number.
They say that once your request has been received the disconnection will be done after 2 working days.
I strongly recommend that any direct debit authorisation is cancelled at your bank before asking for the service to be disconnected. Any bill sent can then be paid if correct, or disputed, if incorrect.
Page reviewed 7th Jan 2021, as the Telefónica website insists the only method of cancellation is to call 1004.