Telefónica / Movistar – cancellation

How to cancel Telefónica / Movistar landline

Note: May not be up to date information

Many people in Spain have good service from Movistar, the new brand name for Telefónica, but many others do not. They have a habit of making special offers on calls and Internet, but then forget those offers when sending out the bills.

If you wish to cancel the Telefónica service these are the ways to do so:
(Translated from a Telefónica bill)
You can cancel by the following methods:

  • By telephone, calling 1004. In this case keep a note of the reference number of your cancellation which you will be given.
  • By FAX, sending a letter to the FAX number 902 104 132, indicating your personal data, (name, NIE etc.) and telephone number.
  • By ordinary mail, sent to “Apartado de correos 1000, 08080 Barcelona”

They say that once your request has been received the disconnection will be done after 2 working days.
I strongly recommend that any direct debit authorisation is cancelled at your bank before asking for the service to be disconnected. Any bill sent can then be paid if correct, or disputed, if incorrect.

Page reviewed 6th Jan 2020, (may be out of date)

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